The ordering process

Placing an order
Ordering online is fast, easy and secure:

• Select a product to personalize.
• Upload your logo
• Instantly view your changes in our online design tool.
• Change your personalization until you're satisfied.
• Preview your final design, approve it and add the item to your shopping cart.
• Check out.

Once your order is complete, you will see a printable order confirmation and we will automatically send a copy to your email address.

If you need assistance, please email our team Contact us

Artwork

What kind of artwork can I upload?
You can upload many file types for use in our online design tool.

• Acceptable File Formats: High-Resolution Raster Files Raster files should be the same size or larger than the intended imprint area on your product. Images should be at least 1200 pixels in width or height, but some larger products may require a higher pixel count to achieve an optimal print.
  • .jpg, or .png files that are high resolution (300dpi or more)

Where do I send my artwork?
No need to send your artwork. You can upload your artwork directly onto the product via our easy-to-use online design tool, so you know exactly what your personalized promotional product will look like.

Shipping & delivery

How fast will I get my order?
Production times are listed for every item on the site. This is the number of business days it takes to print your item approved your artwork. Orders with more complex color or design imprints may take longer than the production time listed on the site. The number of days for delivery depends on the shipping method you choose.

Payment

What type of payments do you accept?
We accept Visa, MasterCard, Discover and American Express.

General ordering information

What if I receive more or less than I ordered?
Many companies in our industry charge customers for any "overruns" – we do not. We charge you only for what you ordered. In the unlikely event we ship fewer items than ordered, you will be credited the difference. You should only be charged for what you received

Can I cancel or change my order?
All online orders are submitted to production immediately to provide the timeliest service possible. Therefore, orders cannot be canceled or changed after they are submitted. Please contact Contact us with your order number for further questions.

Use of Trademarks
If we use artwork you have supplied to imprint your product, you are warranting that you have the unrestricted right and authority to use and distribute that artwork. Review our Terms of Service policy for more details.

Returns
If you have received your order and it is damaged or defective in any way, please let us know by emailing us at Contact us

we will be glad to re-print your order at no additional charge or refund your purchase price. We believe in our products and back them up with our 100% Satisfaction Guarantee.

Notes about the products on our site
The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. All prices and product information are subject to change without notice.